Lots of information; please read entirely. Thank you so much for choosing to create a custom sign! Home decor is very personal and we want you to have the perfect piece that reflects your style. One that you will love for years to come. Custom orders must start with a paid deposit. This deposit will be applied toward the total of your order once a mockup has been approved.
How To Order: To get started, make your general selections from the options. We are not able to list all variants, but these will get us started.
Size: Select a size for your sign from the options. If you don't see the exact size you want, select something close and leave us a note in the order comments. See listing photo for starting prices.
Lettering Style: Script - cursive. Block - all caps. Print - upper/lower case, serif or sans serif. Combination - mixture of these; let us know what you like.
3D Laser Elements: Raised laser cut elements are available on some designs for an additional fee. Let us know if you'd like your sign to include these or not. If so, please describe which elements you'd like to have included as a laser cut-out and we will see if it's possible.
Once added to your cart, include in the Special Instructions section: Text - what would you like your sign to say? Aesthetic - we also ask you to provide relevant information that will contribute to the overall look of your design including orientation (portrait/landscape), if using multiple lettering styles, do you have a preference on what style is used on which words, and any specific color requests. (not all text colors are available but we will do our best to accommodate). You can email this information separately to us at contact@kellyrileydesign.com. Be sure to include your deposit order number in the message.
Once we receive a deposit, you can expect to receive an initial mockup for your design within 48 hours. You may edit your design up to 2 times free of charge. Changes beyond that will incur additional design charges which start at $10. When a final design has been selected we will apply the deposit towards the final balance and create a custom listing for you to purchase. Shipping and tax are not included in our sign prices. Our production time changes based on order volume; be sure to check our policies for updated production times.
If you decided not to go forward with purchasing the sign, the deposit is forfeited and used as compensation for design time. Deposits are non-refundable and cannot be transferred to purchase an alternate item.
This deposit is for one sign only. If you would like multiple signs, you must purchase more than one deposit. Custom orders are not eligible for sales, discounts, or coupon codes. This is a deposit for graphic design time.